Our Core Values

As a leading home improvement company on Boston’s North Shore for over 40 years, A&A Services is built on a solid foundation of shared values and principles. To our customers, these standards guarantee exceptional quality, professionalism, and customer service in every interaction. To our employees and those considering joining our team, these core values define our culture and work ethic, offering you an environment of teamwork, integrity, and excellence.

Whether you’re looking to remodel your home’s exterior or seeking to be part of a committed team, understanding our core values helps illustrate what we stand for and what you can expect from us. At A&A Services, our core values are more than words – they are the foundation of our actions, guiding our work ethics and shaping our business culture. Each value below contributes to our dedication to delivering unparalleled customer service.

Contact A&A Services Home Improvement for all of your roofing, siding, windows & door needs! Our highly trained and qualified staff are waiting to schedule your FREE Inspection and are dedicated to making your home improvement experience the best ever.

Contact us today at (978) 741-0424 to get started.

Be A Team Player

• Go above and beyond to help fellow employees
• When we win everyone wins
• Set goals as a team/celebrate victories
• Keep our surroundings clear/organized
• The team never wants to hear “That’s not my job”
• Work together to create the best customer experience

Do Whatever it Takes

• Be passionate about your job
• Truly wanting to help people
• Being committed to your goals and timelines
• Don’t be afraid to ask questions
• Don’t be afraid to ask for help
• What training am I willing to take to do what it takes

Dedicated To Quality

• Do the right thing
• Don’t overlook a step in the spirit of time
• Communicate additional work orders to customers in the spirit of doing quality work
• Be a professional starting with the first phone call, to booking appt., to sales experience, paperwork, to job setup, to production dept. for installation.

Act With Integrity

• Always be honest and upfront with customers and employees
• Be able to admit mistakes
• Move on from mistakes with a better plan
• Show integrity as a team, all working in the same direction with the goal of delivering a great customer experience

Deliver A Five-Star Experience

• Make it your goal to help all customers to the best of your ability, knowing they come in different sizes, shapes, and backgrounds.
• Provide great communication before, during, and after each project
• Offer exceptional follow-up
• Provide outstanding service after the job
• Act with heart and be a great listener

At A&A Services, our core values are not just philosophical statements. They’re the essence of our company culture, deeply woven into every facet of our operations. For our customers, these values translate to exceptional service and a home improvement partner you can trust. For our team, they serve as a roadmap for personal and professional growth, fostering a work environment that supports, inspires, and rewards.

As we continue to serve homeowners and grow our team, we remain steadfast in our commitment to these core values, working daily to uphold and embody them. As a company, we take immense pride in what these values represent: the promise of quality, the drive for excellence, and the commitment to exceed your expectations with every interaction you have with us.